How it works
Six steps from first enquiry to first espresso shot
No drawn-out sales process. No tiered call centres. Most Melbourne clients go from a first call to a fully installed machine in 5 to 7 business days, and you deal with the same person the whole way.
Here is exactly what happens, who does it, and roughly how long it takes.
The short version
Scan this strip if you only have thirty seconds
Enquiry
2 min, You
Phone call
15 min, With Chris
Site visit
30 min, On-site
Install
45 min, Our team
First brew and training
20 min, Your team
Ongoing rhythm
Weekly, Us, for you
Most clients go from first call to first coffee in 5 to 7 business days.
You enquire
Fill out the form on this site, email Chris, or call 0411 876 625. Tell us roughly how many people are on your team, what your morning coffee looks like now, and whether you already have a kitchen fit-out. That is all we need to start.
What happens next: Chris reads your enquiry the same day and calls you back within one business day.
Chris calls you
A short phone conversation, not a sales pitch. Chris asks about team size, daily coffee volume, the vibe of the office, and whether staff drink milk-based, black, or a mix. By the end of the call you have a shortlist of two or three machines that make sense, a rough weekly price, and a booking for a site visit if it is the right fit.
What happens next: If you want to keep going, we lock in a 30-minute site visit at a time that suits you.
On-site visit
One of our team visits your office. We check power, plumbing and water pressure, measure the bench space, and photograph the kitchen so the install is planned down to the centimetre. We also meet whoever will own the machine day to day so they can ask real questions in person.
What happens next: Within 24 hours you get a written proposal with the exact machine, the weekly rental, and a proposed install date.
Install day
We arrive with the machine, the grinder, a starter bag of freshly roasted Victorian beans, cups, cleaning kit, and everything else you need. Plumbing is connected, water filters are fitted, the grinder is dialled in for your beans, and the machine is tested with real shots before we hand it over.
What happens next: Before we leave, we do a live training session with your team.
First brew and training
We run at least two of your staff through the machine, start to finish. Pulling a shot, steaming milk, cleaning, emptying the grounds, changing the bean hopper, and handling the most common mini-fixes. Everyone on your team gets a one-page cheat sheet they can keep on the fridge.
What happens next: From here, coffee is part of the workday. Most clients are drinking their first proper shot within an hour of install finishing.
Ongoing rhythm
We drop in on a regular service cycle. Beans are topped up, cups and consumables are restocked, the machine is cleaned and calibrated, and any small issue is sorted on the spot. If something bigger happens between visits, one phone call to Chris triggers a same-day or next-day response. That is the rental fee at work.
What happens next: This rhythm runs for as long as you want it to. Most of our clients have been with us for 5+ years.
After day one
What ongoing service actually looks like
The rental covers more than the machine. This is the part most suppliers quietly underdeliver on, and it is the part we are built around.
Beans and consumables on every visit
Freshly roasted Victorian beans delivered and topped up on every service call. Cups, sugar sticks, stirrers, napkins and cleaning products included in the rental. You never run out, you never have to remember to reorder.
Scheduled service, predictable rhythm
A regular service cycle based on your volume, typically fortnightly for small offices and weekly for busy kitchens. Clean, calibrate, check pressure, change filters, small fixes on the spot. In and out in twenty minutes.
One call, any problem
Something breaks mid-morning? Call Chris on 0411 876 625. Most things get talked through in two minutes. Anything bigger, we are usually on-site the same day or the next. No tickets, no call centres, no escalation paths.
We've been with Boutique Coffee for over five years. The machine in our reception is a real asset, customers and staff love the coffee, and Chris's team has a 'nothing is too hard' attitude on service. Highly recommend for any business that cares about the details.
Short FAQ
The three questions almost every owner asks
Still unsure? Call Chris on 0411 876 625. He is happy to answer anything.
Ready when you are
Book a ten-minute consult and start the clock
The fastest way to find out if this is a fit is to jump on the phone. Chris will walk you through the options, price it for your team size, and if it makes sense we can have a machine on your bench next week.
7-day free trial. No credit card. No pressure. Cancel any time.